Politique de remboursement

REFUND POLICY

Last updated: August 15, 2026

We want customers to receive the product or service described at the time of purchase. Because many DaGouFeng Store products are digital or custom-made, refund eligibility depends on whether a file has been accessed or custom work has started.

Please contact us within seven calendar days of discovering a problem with your order.

ELIGIBLE REFUND REQUESTS

A full or partial refund may be approved when:

• You were charged more than once for the same order

• Payment was completed but the purchased product was not delivered

• A supplied digital file is corrupted or materially unusable and we cannot repair or replace it

• You cancel a custom-design order before work has started

• The delivered product is materially different from the description or agreed project requirements and we cannot correct it

NON-REFUNDABLE SITUATIONS

Except where required by applicable law, refunds are normally not provided when:

• A digital product has already been downloaded, accessed, or used

• Custom-design work has already started or has been delivered

• You change your mind after purchasing

• You no longer need the product

• You selected the wrong product, size, format, language, or option when the relevant information was clearly displayed

• The product is incompatible with software or equipment that was not listed as supported

• Project delays were caused by missing information, content, approval, or feedback from the customer

• The request is based only on personal preference after the work was completed according to the approved brief

• The product has been copied, shared, resold, distributed, or otherwise used in violation of its license

CUSTOM-DESIGN CANCELLATIONS

If a custom order is cancelled before work begins, a full refund may be issued.

If work has already started, any approved refund may be reduced to cover completed work, research, drafts, third-party costs, and processing already performed.

If the project is completed according to the agreed requirements, dissatisfaction based only on a change of preference does not automatically qualify for a refund. Available revisions will follow the product description or agreed project scope.

HOW TO REQUEST A REFUND

• Your order number

• The name or email used for the order

• The reason for your request

• Screenshots, files, or other supporting information

Approved refunds are returned to the original payment method. Your bank or payment provider may require additional time to display the refund.

STATUTORY RIGHTS

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.